Frequently Asked Questions
Everything you need to know about your Swan & Edgar timepiece.
Where are Swan & Edgar watches designed?
All our timepieces are designed at our headquarters in London, drawing inspiration from British history, science, and the arts.
What is the warranty period on your watches?
Every Swan & Edgar watch comes with a comprehensive 5-year warranty from the date of purchase, covering manufacturing defects and movements.
Do you offer international shipping?
Yes, we offer secure worldwide shipping. Delivery times vary by region, but most international orders arrive within 5-10 business days.
How should I maintain my hand-assembled watch?
To ensure longevity, we recommend avoiding extreme magnetic fields and ensuring the crown is fully pushed in before any contact with water. Mechanical watches should be wound regularly.
What is your return policy?
We offer a 30-day return window. Items must be returned in their original, unworn condition with all protective packaging and documentation intact.
Are your watches water resistant?
Our watches typically feature a water resistance rating of 3 ATM (30 meters), making them resistant to light splashes and rain, though they are not intended for swimming or diving.