Returns & Exchanges

Swan & Edgar London is committed to providing timeless quality, which is why we offer a 30-day return window for all timepieces in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a swift exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original luxury presentation box, ensuring all protective films, tags, and manuals are included to qualify for a full refund.

• 3.
  Ship to Our Studio

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our master watchmakers verify the condition of the returned item, your refund or exchange will be processed within 5-7 business days.